Though we try and convey clear and concise information, sometimes we need to express our thoughts in different or more or less detailed ways. Based on some of the common questions asked, here's a proactive list of answers to be more thorough and hopefully help you out. Of course if you have any additional questions please call or email us at 281-812-2600 or This email address is being protected from spambots. You need JavaScript enabled to view it.

 

I’ve heard refills aren’t as good as new is that true?

Over the years the techniques used to refill cartridges have highly evolved from the original kits and drill and fill methods. Tested, high quality formulas and parts specific to brand and series of cartridge combined with proven processes make the difference. Page Yields are tested and print quality should not significantly vary. Of course, if you experience any problems we will return, exchange, or credit any purchases made.  Also keep our failure is in line with brand new items have a 1-3% failure rate. Our warehouses also keep stock of many brand new items as well.


Will use of refills void my printer’s warranty?

No. The Magnuson-Moss Warranty Act prohibits theCu printer manufacturer from voiding the warranty because you use a refilled or remanufactured cartridge. You can view a copy of it on our blog post here? Name brand manufacturers don’t want to lose sales and profits. This started back with Vacuum cleaner companies discouraging cheaper made bags instead the ones they sold. But if they don’t want to lose sales, they shouldn’t give away the vacuum, razor, or printer and permanently profit off the supplies.

 

What is 5% coverage?

The industy standard to determine each cartridges page yield is based on a standard document template you can view here. Using more ink/toner per page than this will result in fewer pages, but using less can result in more pages. A few software programs are even available where you can scan your specific documents in and it can calculate the rough amount of coverage on the page and the estimated page yield you will get based off printing those kinds of documents.

 

How can I place an order?

For existing clients with a Rapid Reorder link we recommend using that for quick, custom inventory listings and orders as well as savings reports. For new clients currently you can request a quote from our site, call or email us.  We are in the process of researching a quick and secure e-commerce platform to inergate in our site. Please check back for updates!

 

Why don't you carry all items?

Between the number of brands, printer models, and series for each model there is just too much to carry in our one location. Our warehouses have most other items, but some items aren't available as refurbished either because we haven't perfected the parts and/or formulas for them, they are to new or the availability even as new is too scarce.